Below are questions often submitted to Support, or asked here in the Resource Center.
Sections
- My Draw is Approved, why can't I submit a new request?
- Where can I get general information about the Funds Deposit process?
- How do I change my wire/ banking details for where my funds are transferred/disbursed?
- I need to include my Wire Transfer/ Banking details with my Draw - where do I find the form?
- My Draw was approved for $X, but only $Y were disbursed - why is this amount lower than what was approved?
- Where can I get information about the interest on my loan?
- Where can I download tax related documents such as my 1099
- My Lender requires I fill out documentation to include with my draw request. Where can I download these forms/templates?
- How do I change my Project from Inactive to Active?
- How do I contact my Lender within TrustPoint?
My Draw is Approved, why can't I submit a new request?
There are four (4) stages that a draw request typically goes through:
- Draft
- In Review
- Approved
- Completed
Because you can only have one active request open on your Project you must wait for the request to reach the Completed stage before you can enter a new request.
Where can I get general information about the Funds Deposit process?
Funds are deposited/transfered outside of the TrustPoint system, so we do not have any direct insight into the process your Lender goes through. To inquire about this process or any other particulars involved in the Funds Transfer/ Disbursement/ Deposit process please contact your Lender directly.
How do I change my wire/ banking details for where my funds are transferred/disbursed?
Your Lender manages your Banking/Wire Transfer details outside of the TrustPoint Platform. You will need to contact your Lender to make any changes to what they have on file.
I need to include my Wire Transfer/ Banking details with my Draw - where do I find the form?
TrustPoint does not store these forms as they are specific to your Lender. Please reach out to your Lender to request a copy of the form.
My Draw was approved for $X, but only $Y were disbursed - why is this amount lower than what was approved?
There can be a few factors that would cause the amount disbursed to be lower than the amount Approved. To best understand how things break down please be sure to check the Payment tab of your Project.
These factors can include:
- Fees applied at the time of Disbursement
- Borrower Equity/ Construction Holdback Split
Where can I get information about the interest on my loan?
Any questions regarding interest applied to your loan, or the interest reserve, should be directed to your Lender directly
Where can I download tax related documents such as my 1099
These documents are not managed within TrustPoint. To inquire about, or request copies of, any tax related documents please contact your Lender directly.
My Lender requires I fill out documentation to include with my draw request. Where can I download these forms/templates?
Any documents and/or templates that your Lender require be filled out would need to be provided by your Lender. TrustPoint does not have a document template area where you can find these files.
How do I change my Project from Inactive to Active?
Your Project Status is managed by your Lender, and can not be altered by TrustPoint Support. To request Project Activation you will need to contact your Lender directly.
How do I contact my Lender within TrustPoint?
To message your lender directly, open your project and click the comment icon at the top right-hand corner of your screen (just left of the Add request button). Type your comment, and click the Comment button to send a message to your lender.